Terms and Conditions

1) Scope

1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of MAJUMU GmbH, Hauptgasse 23/5, 7083 Purbach, Austria (hereinafter referred to as "Seller") apply to all contracts for the delivery of goods between consumers or entrepreneurs (hereinafter referred to as "Customers") and the Seller, which are concluded via this online shop. Unless otherwise agreed, the inclusion of the Customer's own terms and conditions is hereby rejected.

1.2 Consumers within the meaning of these General Terms and Conditions are all natural persons who, when concluding a legal transaction, are neither pursuing their commercial nor their independent professional activity.

1.3 Entrepreneurs within the meaning of these General Terms and Conditions are natural or legal persons or partnerships with legal capacity who, when concluding a legal transaction, act in the exercise of their commercial or independent professional activity.

2) Sign the contract

2.1 The product descriptions contained in the Seller's online shop do not constitute a binding offer by the Seller, but only serve to enable the Customer to submit a binding offer.

2.2 Customers can submit offers via the online order integrated into the seller's online shop. After placing the selected items in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding contractual offer with regard to the items contained in the shopping cart by clicking on a button that ends the ordering process. Customers can also submit offers to the seller by telephone, fax, email or post.

2.3 The seller can accept the customer's offer within five days by sending a written order confirmation to the customer or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the customer is decisive, or the receipt of the goods by the customer is achieved by delivery of the ordered goods to the customer, or by requesting payment from the customer after the order has been placed.

If several of the aforementioned alternatives exist, the contract is concluded at the time at which one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the second day after the customer has sent the offer and ends on the fifth day after the offer has been sent. If the seller does not accept the customer's offer within the aforementioned period, the offer is deemed to have been rejected and the customer is no longer bound by his declaration of intent.

2.4 If a payment method offered by PayPal is selected, payment processing will be carried out via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal terms of use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account - subject to the conditions for payments without a PayPal account, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer pays using a payment method offered by PayPal that can be selected in the online ordering process, the seller hereby declares acceptance of the customer's offer at the time the customer clicks the button that completes the ordering process.

2.5 When submitting offers via the seller's online order, the contract text is saved by the seller after the contract has been concluded and sent to the customer in text form (e.g. email, fax or letter) after the order has been completed. If the customer has set up a user account in the seller's online shop before sending the order, the order data is saved on the seller's website and the customer can access the corresponding access data free of charge via his password-protected user account.

2.6 Before placing a binding order via the seller's online order, the customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better identifying input errors can be the browser's zoom function, which enlarges the display on the screen. The customer can correct his entries as part of the electronic ordering process using the usual keyboard and mouse functions until he concludes the contract by clicking on the button that concludes the ordering process.

2.7 Order processing and contact are usually carried out via email and automated order processing. The customer must ensure that the email address provided by him for order processing is correct so that emails sent by the seller can be received at this address. In particular, when using spam filters, the customer must ensure that all emails from sellers or third parties entrusted with order processing are delivered.

3) Right of withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 For further information on the right of withdrawal, please refer to the seller’s cancellation policy, which can be viewed here:
https://alpenluft.org/pages/widerruf

3.3 Consumers who are not members of the EU at the time the contract is concluded and whose sole place of residence and delivery address are outside the EU at the time the contract is concluded have no right of withdrawal.

4) Prices and payment terms

4.1 Unless otherwise stated in the seller's product description, the prices stated are final prices including statutory sales tax. Any additional shipping and delivery costs are stated separately in the order overview.

4.2 For deliveries to countries outside the European Union, additional costs may arise in individual cases for which the seller is not responsible and which the customer must bear. These include, for example, costs for bank transfers (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such fees may also be related to transfers if the goods are not delivered to a country outside the EU, but the customer pays from a country outside the EU.

4.3 The various payment options will be communicated to the customer in the seller’s online shop.

4.4 If advance payment by bank transfer is agreed, payment shall be made immediately after conclusion of the contract, unless the parties agree on a later due date.

4.5 If the payment method "PayPal Credit" (payment in installments via PayPal) is selected, the seller assigns his payment claim to PayPal. Before accepting the seller's declaration of assignment, PayPal carries out a credit check using the customer data transmitted. The seller reserves the right to refuse the customer the payment method "PayPal Credit" if the result of the check is negative. If the payment method "PayPal Credit" is approved by PayPal, the customer must pay the invoice amount to PayPal under the conditions set by the seller, which are communicated to him in the seller's online shop. In this case, he can only pay to PayPal with a debt-discharging effect. However, even in the event of the assignment of claims, the seller remains responsible for general customer inquiries, e.g. regarding the goods, delivery times, shipping, returns, complaints, declarations of revocation and remittances or credit notes.

5) Delivery and shipping conditions

5.1 If the seller proposes delivery of the goods, the goods will be delivered to the delivery address specified by the customer within the delivery area specified by the seller, unless otherwise agreed. The delivery address specified in the seller's order processing is decisive for the processing of the transaction. If the PayPal payment method is selected, however, the delivery address that the customer provides to PayPal at the time of payment is decisive.

5.2 The goods delivered by the carrier are delivered “free curbside”, i.e. the public curb closest to the delivery address, unless otherwise stated in the shipping information of the seller’s online shop or unless otherwise agreed.

5.3 If the goods cannot be delivered due to the customer's fault, the customer shall bear the reasonable expenses incurred by the seller. This does not apply to shipping costs if the customer has effectively exercised the right of cancellation. If the customer has effectively exercised the right of cancellation, the provisions in the seller's cancellation policy apply to the return costs.

5.4 If the customer is an entrepreneur, the risk of accidental loss and accidental deterioration of the goods sold passes to the customer as soon as the seller has delivered the item to a forwarding agent, freight carrier or other person or institution designated to carry out the shipment. shipped. If the customer is a consumer, the risk of accidental loss and accidental deterioration of the goods sold only passes when the goods are handed over to the customer or recipient. However, when the seller delivers the item to a forwarding agent, freight carrier or other person or institution designated to carry out the shipment, the risk of accidental loss and accidental deterioration of the goods sold also passes to the consumer. shipments if the customer has commissioned a forwarding agent, freight carrier or another person or institution to carry out the shipment and the seller has not previously named this person or institution to the customer.

5.5 The seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This only applies to certain hedging transactions where the seller is not responsible for the non-delivery and has acted with due care with the supplier. The seller will make all reasonable efforts to procure the goods. If the goods are not available or only partially available, the customer will be notified immediately and the consideration will be refunded immediately.

5.6 If the Seller offers collection of goods, the Customer can collect the ordered goods from the address specified by the Seller during the business hours specified by the Seller. In this case, no shipping costs will be charged.

6) All rights reserved

If the seller pays in advance, he reserves ownership of the delivered goods until the purchase price owed has been paid in full.

7) Liability for defects (warranty)

7.1 If the purchased item is defective, the provisions of the statutory warranty regulations apply.

7.2 The customer is requested to complain to the deliverer about goods that have obvious transport damage and to inform the seller of this. If the customer fails to do so, this will have no effect on his statutory or contractual warranty claims.

8) Special conditions for assembly/installation services

8.1 The Seller shall provide services at the Seller's sole discretion or through qualified personnel of its choice. The Seller may also use the services of third parties (subcontractors) who act on its behalf. Unless otherwise stated in the Seller's service description, the Customer has no right to select a specific person to provide the desired service.

8.2 The Customer must provide the Seller with all information required to provide the services owed, completely and truthfully, unless the procurement of such information is not part of the Seller’s obligations under the terms of the contract.

8.3 The Seller will contact the Customer after conclusion of the contract to arrange a service appointment. The Customer shall ensure that the Seller or the person appointed by the Seller can use the Customer's facilities at the agreed time.

8.4 The risk of accidental loss and accidental deterioration of the goods sold shall only pass to the customer after completion of the assembly work and handover to the customer.

9) Applicable law

9.1 If the customer acts as an entrepreneur within the meaning of section 1.2, all legal relationships between the parties shall be governed by the law of the state in which the seller has its place of business, excluding the UN Convention on the International Sale of Goods, and the exclusive place of jurisdiction for all disputes arising from this contract shall be the seller's place of business.

9.2 If the customer acts as a consumer within the meaning of section 1.2, all legal relationships between the parties shall be governed by the law of the state in which the customer has his or her habitual residence, excluding the UN Convention on the International Sale of Goods, and the exclusive place of jurisdiction for all disputes arising from this contract shall be the customer's place of residence.

9.3 Furthermore, this choice of law with regard to the statutory right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not members of a member state of the European Union and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

10) Alternative dispute resolution

10.1 The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes arising from online sales or service contracts involving a consumer.

10.2 The Seller is neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.