ALPENLUFT Help Center – We answer the most frequently asked questions about our smoke detectors

You have a 14-day money-back guarantee after placing your order.

If you wish to return your order, please contact us with your order number at office@alpenluft.org. We will do everything to resolve the matter to your satisfaction.

You have a 14-day money-back guarantee after placing your order. The functional warranty is 5 years.

In case of a warranty claim, please contact us with your order number at office@alpenluft.org.

If the battery unexpectedly runs out before the specified 10 years, please contact us as well so we can find a solution that satisfies you.

When it comes to fire protection, there can be no compromises! ALPENLUFT smoke detectors undergo rigorous quality testing. Our devices are TÜV Rheinland certified (test mark number 1111280065) and CE tested according to EU standard EN14604. With ALPENLUFT, you are purchasing reliable safety!

Our smoke detectors have a highly sensitive optical sensor that recognises smoke particles in the air by using optical (light) signals. This technology is used in so-called photoelectric smoke detectors.

How it works:

1. Integrated light source: There is a light source inside the smoke detector that emits light in a specific direction.
2. Reflection by smoke particles: When smoke enters the smoke chamber of the detector, the smoke particles scatter or reflect the light.
3. Detection by sensor: An optical sensor recognises the scattered light beams. As soon as a certain amount of light is detected, the smoke detector triggers an alarm.

Advantages of optical sensors:

• They react quickly to smouldering fires where there is a lot of smoke but little flame.
• Suitable for living areas such as bedrooms and hallways.
• They are less susceptible to false alarms caused by steam or cooking odours compared to ionisation smoke detectors.

The volume of our detectors is over 85 dB.

We therefore strongly recommend wearing hearing protection when carrying out a test alarm.  

Our smoke detectors are available in 3 variants:

To begin with, you should equip all bedrooms and connecting corridors. An alarm should be installed in every bedroom.

Install an alarm in the stairwell and on each floor of the house.

If the area to be monitored is larger than 60 m², you must install several smoke alarms.

Please note that our Smoke Detector Standalone model should not be installed in areas with high humidity, e.g. in bathrooms, garages or kitchens, to avoid false alarms.

Our Smoke & Heat Detector Interlinked can be operated in both Smoke and Heat Mode. In heat mode, high humidity is not a problem.

The LED does not flash in Standard Mode. This is why our smoke detectors are also suitable for bedrooms.

In Sleep Mode (after an alarm), the LED flashes every 8 seconds. The smoke detector automatically resets to Standard Mode after 10 minutes.

Yes, we offer the SMART Smoke Detector Interlinked. It can be operated via smartphone app using the WiFi Gateway.

The EU standard for smoke detectors is EN 14604. This standard specifies the requirements, test methods, and performance characteristics for the design and function of smoke detectors used in residential buildings and similar applications.

Our smoke detectors are powered by a non-replaceable 10-year battery. It is included and already installed in the device. The battery has a lifespan of 10 years, which corresponds to the maximum legally required lifespan of smoke detectors.

This means you don’t need to worry about regular battery changes. After the 10-year battery life expires, the smoke detector must be fully replaced in accordance with the law.

After the 10-year battery life expires, the smoke detector must be fully replaced in accordance with the law.

Our smoke detectors are manufactured in larger production batches. The legally required replacement date (“Date of Replacement”) is always set based on the production period + 10 years – not the individual purchase date. As a result, a detector may have been produced several months before shipping and therefore display an earlier replacement date.
However, this does not mean that you have a shorter usage period:

• The 10-year battery life only begins from the moment you activate the detector.
  
  
• You therefore receive the full 10 years of functional lifetime – regardless of the printed replacement date.
  
  
• The replacement date serves only as a guideline for the mandatory replacement and is based on the production date for regulatory reasons.

If we were to ship only devices labeled with exactly today’s date plus 10 years, we would have to produce each batch precisely day by day – which is logistically impossible and would lead to extreme delivery delays. This is why all manufacturers in this industry operate this way, including major brands.

To avoid false alarms, our Standalone Smoke Detector and our SMART Smoke Detector Interlinked should not be installed in areas with high humidity, such as bathrooms, garages, or kitchens.

Our Smoke & Heat Detectors Interlinked can be operated in both smoke and heat mode. In heat mode, high humidity is not a problem.

We recommend a temperature range between 0°C and around 40°C.

At temperatures below 0°C, the detector may trigger false alarms or the battery could be damaged.

If the detector is in alarm mode, you can silence the alarm for 10 minutes by pressing the test button. The red LED will now flash every 8 seconds, indicating that the alarm is in silence mode.

The silence mode function should only be used in case of a known false alarm (see next paragraph). The smoke detector will reset automatically after 10 minutes. If combustion particles are still present in the air after this period, the alarm will be triggered again.

With our SMART Smoke Detector Interlinked, you can also activate silence mode directly in the smartphone app:

A false alarm can be triggered by dust, cooking fumes, or other non-hazardous sources.

Please also refer to the user manuals for the SMART model, the Smoke & Heat model, and the Standalone model.

Our smoke alarms also react to smoke from cigarettes, shishas and vapes.

The smoke from burning cigarettes and the vapour from shisha contains small particles that can trigger the operation of smoke alarms.

The same applies to vapes, although the risk is lower than with cigarette or shisha smoke. Vape vapour contains fewer soot and ash particles, as it essentially consists of vaporised liquid and does not contain combustion products such as tobacco smoke. Nevertheless, in large quantities and in small, poorly ventilated rooms, vapes can also cause an alarm.

Whether an alarm is actually triggered also depends on the amount and concentration of cigarette smoke. Heavy, dense smoke in a small room is very likely to exceed the sensitivity threshold. Low levels of smoke or larger, well-ventilated rooms often do not trigger an alarm.

However, you can avoid this with our Smoke & Heat Detector Interlinked model, by operating it in Heat Mode.

Heat Mode is intended for rooms such as bathrooms, kitchens, garages or rooms with a fireplace, where smoke or vapour would otherwise trigger a false alarm.

You can find more information about heat mode here:
What is the purpose of Heat Mode?

Our Standalone Smoke Detector model and our SMART Smoke Detector Interlinked should not be installed in areas with high humidity, such as bathrooms, garages, or kitchens, as this may trigger false alarms.

Our Smoke & Heat Detector Interlinked can be operated in both Smoke and Heat Mode.

A simultaneous operation in smoke and heat mode is not possible and also not practical, since the heat mode is intended for conditions where the smoke mode would trigger a false alarm.

In Heat Mode, high humidity is not a problem.

The heat sensitivity is approx. 54~72℃, above which an alarm is triggered. It is difficult to specify an exact value here, which is why we can only specify the trigger temperature in this range.

You can switch between Smoke and Heat Mode at any time.

To switch between Smoke and Heat Mode, please press the test button three times. If the detector has already been mounted on the ceiling, you can also use a broomstick to do this.

• The LED flashes red once: Smoke Mode has been activated.
• The LED flashes 1x green: Heat Mode has been activated.

Please also watch the following video:

Yes, our smoke detectors can be tested with test gas.

We use the RMT spray for this purpose:
Buy RMT test spray

Spray the detector from about 20 – 30 cm away for at least 10 – 15 seconds, as shown in the video here:
Test Smoke Detectors with Spray

Our Smoke & Heat model and our Standalone model have a diameter of 120 mm and a height of 24 mm without the mounting plate. Including the mounting plate, the total height is 31 mm.

Our SMART model has a diameter of 80 mm and a height of 30 mm. The mounting plate does not affect the height of this model.

Our smoke detectors have the RAL color code "9003 Signal White".

Please note that smoke detectors must be cleaned at least once a month to remove dust and dirt and ensure proper operation. A test alarm should also be carried out once a month.

Use a vacuum cleaner or a soft duster for cleaning. Vacuum all sides of the smoke detector.

The smoke detectors perform a silent self-test every 60 seconds. However, it is still recommended to test your smoke detectors at least once a month to ensure they are functioning properly.

To test the alarm function of the Standalone Smoke Detector model and the Smoke & Heat Detectors Interlinked, press the test button once. You will hear 2x three alarm tones while the red LED flashes. The detector will then stop automatically. The detector is functioning properly.

To test the alarm function of the SMART Smoke Detector Interlinked, press and hold the test button. You will hear 1x three alarm tones while the red LED flashes. The detector will then stop automatically. The detector is functioning properly.

Each smoke detector should be installed in accordance with the manufacturer's instructions. In principle, smoke detectors should be installed on the ceiling and preferably in the centre of a room. In the case of networked smoke detectors, it must also be ensured that all devices are properly connected to each other.

Please also refer to the user manuals for the SMART model, the Smoke & Heat model, and the Standalone model.

Smoke, flames, and heat spread horizontally after rising to the ceiling. Therefore, install the detector in the center of the ceiling.

If the detector cannot be installed in the center of the ceiling, install it at least 300 mm away from corners.

If the detector is installed on a side wall, it should be mounted at least 100 mm below the ceiling.

If the area to be monitored is larger than 60 m², multiple smoke detectors must be installed. Please install the detectors at a distance of 150 cm from each other.

If the wall or ceiling is sloped, the detector must be installed at least 500 mm away from the highest point in the room.

Please also refer to the user manuals for the SMART model, the Smoke & Heat model, and the Standalone model.

Our smoke alarms must, according to EN 14604, be installed horizontally on the ceiling. Vertical installation on a wall is not permitted, since smoke rises upwards and the alarm can only trigger reliably and in compliance with the standard when mounted on the ceiling.

Please also refer to the user manuals for the SMART model, the Smoke & Heat model, and the Standalone model.

The mounting plate of our Smoke & Heat Detectors Interlinked and Standalone detectors has a diameter of 12 cm.
The distance between the drill holes in the mounting plate is 6.9 cm – 7.1 cm, as the cutout has a slotted shape:

The mounting plate of our SMART Smoke Detector Interlinked has a diameter of 7.4 cm.
The distance between the drill holes in the mounting plate is approx. 4.8 cm:

Although our detectors are designed for adhesive or drill mounting, they can also be attached using a magnetic holder. In this case, the detector should then be glued to the magnetic disc.

However, as these discs are not specially made for our smoke detectors, we cannot guarantee that the discs will hold and accept no liability in the event of damage.

Magnetic holders are not included in the scope of delivery.

The smoke alarms test themselves silently every 60 seconds. However, it is recommended that you test your smoke alarms at least once a month to ensure that they are working properly.

You can find out how to carry out a test alarm here:

How do I carry out a test alarm?

For our Smoke & Heat Detector model and Standalone Smoke Detector model, the entire surface is the test button. Press and hold it to perform various functions.

On the SMART Smoke Detector Interlinked model, the test button is located on the top center of the device.

No open flames! Do not use open flames or cigarettes for testing. These could damage the device or cause a fire. For sensor tests, use only approved smoke detector test sprays!
More information in this article:
Can the smoke detectors be tested with test gas?

Please make sure to wear hearing protection during the test, as the alarm can damage your hearing!

Important note:
A cigarette or incense stick is not a suitable test for an optical smoke detector. These devices respond to a specific smoke density and particle concentration in the measuring chamber. Cigarette smoke usually disperses too quickly and is often not sufficiently concentrated to trigger an alarm – especially in well-ventilated rooms.

How to correctly test an optical smoke detector:

Important!
Do not blow continuous smoke directly into the device or hold open flames underneath it. This can contaminate or damage the measuring chamber.

You can easily remove the detector by turning it carefully to the left. You may have to turn it a little harder to disengage the detector.

You can connect up to 40 devices of our SMART Smoke Detector Interlinked in one network.

Please also refer to the section How do I connect my SMART Smoke Detectors Interlinked?.

The SMART Smoke Detector Interlinked offers a wireless range of up to 200 m between individual detectors and up to 400 m between the detector and the WiFi Gateway.

An exact statement regarding the range cannot be made, as different materials have different permeability.

In addition, the devices feature mesh forwarding. This means that the detectors and the gateway can relay signals between each other. As a result, not all devices need to be within direct range of one another. This allows even larger apartments or houses with multiple rooms and floors to be reliably interconnected.

You can of course check whether the range meets your specific situation and requirements by performing a test with the detectors. You have a 14-day right of return.

Our SMART Smoke Detector Interlinked features mesh forwarding. This means that the detectors relay wireless signals to each other. As a result, not every smoke detector needs to be within direct range of the gateway or all other devices – the signal can be forwarded via other detectors.

This offers several advantages for smoke detectors:

• Greater range: Even distant rooms or additional floors can be reliably connected.

• More stable connection: Walls, ceilings, or long distances can be bridged more easily.

• Higher safety: If one detector is triggered, the signal is relayed through the network so that all detectors in the home alarm simultaneously.

• Flexible installation: Devices can be installed where they are most effective for safety – not just where the wireless signal is strongest.

This ensures that an alarm is quickly and reliably transmitted throughout the entire home.

For safety reasons, the alarm function cannot be deactivated in the app. To do so, you must switch off the detector directly on the device, as shown in this video:

The radio protocol of our SMART Smoke Detector Interlinked is proprietary, meaning it is intended only for interconnection between the detectors themselves and the WiFi Gateway.

This means you cannot integrate the alarm signal directly into a smart home system (Home Assistant, Google Home, Alexa, etc.).

The SMART Smoke Detectors cannot be interconnected with our Smoke & Heat Detectors, as the models operate on different radio frequencies.

The SMART Smoke Detectors Interlinked and Standalone Smoke Detectors do not have a heat detection function and are purely optical smoke detectors.

For this function, you would need to purchase the Smoke & Heat Detectors Interlinked, where you can switch between smoke and heat mode.

If you remove the mounting plate of a smoke detector, a tamper warning will appear in the app:
 

This is a safety feature: Without the mounting plate, the detector can be switched off using the blue button on the back:

As soon as you reattach the mounting plate to the detector, the “tampered” warning for the affected device will disappear automatically.

Please also watch the following section in our instruction video:

If you cannot connect your WiFi Gateway for the SMART Smoke Detector Interlinked to your WiFi network in the ALPENLUFT Connect smartphone app, there may be several reasons.

Please also refer to our gateway help. It covers the issues and solutions in detail.

You can log in to the ALPENLUFT Connect App on multiple smartphones using your user account.

Alternatively, you can also share your devices with other users, who will then be able to control the detectors and receive alerts in case of an alarm.

If you want to reset your WiFi Gateway to factory settings, for example due to persistent connection issues or if you want to connect it to a new Connect App account, please follow these steps:

Press the network button 10 times:

The LED will now flash blue for 5 seconds:

After that, the device is back in network mode and the LED will flash green again:

The reset gateway has been removed from the Connect App. All smoke detectors connected to the gateway have also been removed from the app.

If connection issues persist, we recommend checking our Gateway Help.

There you will find solutions for the most common causes.

Wenn Ihr SMART Rauchmelder / WiFi Gateway wird in der Connect App als offline angezeigt wird, prüfen Sie bitte folgende Punkte der Reihe nach:

• Ist der Melder / das Gateway mit Strom bzw. Batterie versorgt?
• Ist das Gateway eingeschaltet und mit dem Internet verbunden?
• Befindet sich der Melder in Reichweite des Gateways?
• Gateway neu starten
• Bleibt das Gerät offline: Melder / Gateway  entfernen und erneut hinzufügen.

Bitte sehen Sie sich dazu auch unsere App Schnellstart-Anleitung an.

You can connect up to 30 devices of our Smoke & Heat Detector in one network.

If you would like to operate more devices, you can easily create several networks.

Please also watch the following video:

Radio-networked smoke detectors communicate with each other wirelessly. If a detector detects smoke and sounds the alarm, it sends a signal to the other detectors in the network, which also sound the alarm. This ensures that all residents in the house are warned, regardless of their position.

The range of our Smoke & Heat Detectors Interlinked is up to 100m, depending on the building structure. Mesh forwarding is not possible with this model.

However, an exact range cannot be guaranteed, as different materials have different permeability.

You can test this by carrying out a test with the detectors. You have a 14-day right of return.

For greater range, we recommend our SMART Smoke Detector Interlinked, which offers a wireless range of up to 200 m between individual detectors and up to 400 m between the detector and the WiFi Gateway.

In addition, the devices feature mesh forwarding. You can find more information about this in the following article:
What is the repeater function / mesh forwarding

The Smoke & Heat Detectors only communicate with each other via 433 MHz in case of an alarm.

The Smoke & Heat Detectors cannot be interconnected with our SMART Smoke Detectors, as the latter operate on a different radio frequency (868 MHz).</p>

In the event of an alarm of our Smoke & Heat Detectors, you can easily locate the ‘source’ smoke detector from which the alarm originates. This emits its own alarm tone, which can be clearly distinguished from the other detectors. As soon as you mute it, the alarm is also silenced on all other devices.

You can find out exactly how to do this in the user manual under ‘Sleep mode’.

For safety reasons, this must be carried out manually directly on the ‘origin’ detector, as muting it remotely could lead to overlooking the hazard source from a distance.

Follow the instructions in the user manual under ‘Linking the smoke detectors’.

Networking the Smoke & Heat Detectors is also explained in detail in this video:

You can also network our Smoke & Heat Detector Interlinked via remote control. 

You can find instructions on how to do this in the user manual under ‘’Linking the smoke detectors: Method 2 - via remote control‘’. 

Please also watch this video:

Please note that the green LED of the Smoke & Heat Detector Interlinked only lights up faintly. If you cannot see it clearly, please move to a darkened room for pairing.

Please also take a look at these articles about pairing:

• How do I network several smoke detectors together?
• How do I network the detectors via remote control?

No, you can only connect one remote control per Smoke & Heat Detector network.

No, new networking of your Smoke & Heat Detector is not necessary after switching off.

To add a new Smoke & Heat Detector to an existing network, you simply need to set any already interconnected detector – as described in the manual – to transmit mode and the new device to receive mode.

In this video, you can see exactly how it works:

If the detectors are mounted high up, you can also perform this using a broom handle.

To remove a Smoke & Heat Detector from the network, press the test button on the smoke detector twice in quick succession.

The green LED flashes for 60 seconds. The connection is then automatically disconnected. See also the following chapter in our networking video:

Our Smoke & Heat Detector Interlinked model has 2 operating modes:

• Smoke Mode
• Heat Mode

The Heat Mode is intended for rooms such as bathrooms, kitchens, garages or rooms with a fireplace, where smoke or vapour would otherwise trigger a false alarm.

Simultaneous operation in Smoke and Heat Mode is not possible. You can easily switch between Smoke and Heat Mode by pressing the test button three times.
If the detectors are mounted high up on the ceiling, you can also do this with a broomstick.

If the detector then flashes red once, it is in Smoke Mode, if it flashes green once, it is in Heat Mode.

Please also take a look at the following chapter in our networking video:

The Smoke & Heat Detectors cannot be interconnected with our SMART Smoke Detectors, as the models operate on different radio frequencies.

Please note that only our Smoke & Heat Detectors Interlinked are compatible with our Remote Control.
Our Smoke Detectors Standalone cannot be operated using the remote control.

You will need to establish the connection between the detectors and the remote control.

To do this, please first disconnect the smoke detectors. You can see how to do this here:
Disconnecting the wireless connection

If the detectors are already mounted on the ceiling, you can also perform this step using a broomstick.

Afterward, please reconnect the devices using the remote control as shown here:
How to connect your interconnected smoke & heat detectors using the remote control

Are the smoke detectors installed in a very cold room? Then it may happen that the smoke detector thinks the battery is empty at very low temperatures and gives a warning message.

It may also be that the error was triggered due to dirt or insects that enter the smoke detector and disturb its sensors.

Clean the smoke detector with a dry cloth or carefully vacuum it with a vacuum cleaner.

If this does not resolve the error, please contact us via email at office@alpenluft.org. We will be happy to assist you.

In Sleep Mode (after an alarm), the LED flashes every 8 seconds.The smoke detector automatically resets to Standard Mode after 10 minutes.

If the detector is in alarm status, you can stop the alarm for 10 minutes by pressing the test button. The red LED indicator now flashes every 8 seconds, which means that the alarm is in Sleep Mode. The Sleep Mode function may only be used if a deliberate false alarm (see next paragraph) has been triggered. The smoke alarm resets automatically after 10 minutes. If there are still combustion particles in the air after this period, the alarm will be triggered again.

A false alarm can be triggered by dust, cooking vapours or other non-hazardous sources.

If the false alarm was triggered by known causes such as smoke or vapour (chimney, kitchen, bathroom or similar), you can switch our Smoke & Heat Detector Interlinked to Heat Mode to avoid this problem.

Please also refer to the operating instructions for the Interlinked and Standalone models.

Please also refer to the user manuals for the SMART model, the Smoke & Heat model, and the Standalone model.

You can order the replacement filters directly from us by sending an e-mail to office@alpenluft.org.

Payment is possible by bank transfer or PayPal.

Unfortunately, we do not have the lamp in stock for the time being.

However, you can buy this lamp on Amazon, it also works with our air purifier:
Philips UVC Lampe - TUV TL Mini - G5-4W

You can see how to change the lamp in this instruction video:

To solve the problem, please proceed as shown in the following video:

Please press the ‘’Timer‘’ button for 10 seconds. button for 10 seconds, then the ‘Network Change’ message will disappear:

You can download the user manual for our SMART Smoke Detector Interlinked model in PDF format here:

• SMART wireless interconnected smoke detector user manual

You can download the user manual for our WiFi Gateway for SMART Smoke Detectors in PDF format here:  

• WiFi Gateway for SMART Smoke Detectors user manual

 :  

You can download the instructions for use for our Smoke & Heat Detector Interlinked Modell im PDF-Format hier herunterladen:  

• ALPENLUFT Smoke & Heat Detector Interlinked User Manual

You can download the user manual for our Standalone Smoke Detector model in PDF format here:  

• ALPENLUFT Standalone Smoke Detector User Manual

You can download the instructions for use for our Remote Control in PDF format here:

• ALPENLUFT Remote Control for Smoke & Heat Detector Interlinked User Manual

You can download the User Manual (German) in PDF format here:

ALPENLUFT Air Purifier ‘Harry’ User Manual

You can download the user manual in PDF format here:

ALPENLUFT Air Purifier & Humidifier ‘Charles’ User Manual